General conditions & confidentiality

ONLINE GENERAL TERMS & CONDITIONS OF SALE

GENERAL REMARKS

Address in Singapore

Viso Pte Ltd
100 Pasir Panjang Road
#03-10
Singapore 118518

Viso Pte Ltd (hereinafter referred to as "Viso") or its affiliates (“laurastar.com.sg”) provide website features to you subject to the following conditions. Please read them carefully. These terms and conditions of sale apply to online sales from laurastar.com.sg and are intended for the attention of the end user (hereinafter referred to as "the Purchaser") who buys goods for non-business purposes. The Purchaser must always read the online general terms and conditions of sale before placing an order online. Any order implies unreserved acceptance of these terms. These online general terms and conditions of sale govern contractual relations between Viso and the Purchaser who accept them unreservedly as exclusively applicable, even if they conflict with any terms and conditions used by the Purchaser. It is stipulated that products are intended for personal use by the Purchaser, to the exclusion of any professional activity involving the resale of products. Viso may amend the online sales terms and conditions at any time. Sales terms in force on the date the sale is agreed apply to current contracts.

THE CONTRACT
Purchasers placing an order on laurastar.com.sg must be at least 18 years old and have full legal capacity or hold parental consent authorising them to place an order on the website. The contract between Viso and the Purchaser becomes effective only if the Purchaser has placed an order online and if Viso has confirmed this order by e-mail. The confirmation e-mail sent by Viso constitutes the Purchaser’s acceptance of the order and thus forms the sales contract between Viso and the Purchaser. Once the order is confirmed by Viso, the Purchaser will no longer be able to amend or cancel the order. The right of exchange shall remain applicable. Viso reserves the right to refuse an order placed by a Purchaser with whom it has an outstanding dispute relating to a previous order. The pictures featured on laurastar.com.sg are for illustration purposes only and may not form the basis of any claim whatsoever on the part of the purchaser.

RETENTION OF TITLE
Viso retains ownership of the goods delivered until full payment of the sale price has been received in compliance with the contract. The Purchaser is obliged to observe any measures taken to protect Viso’s right of ownership. The purchaser authorises Viso to register retention of title in the required format and to complete all the necessary formalities, at his or her own expense. For the duration of the retention of title, the Purchaser shall keep the goods in an appropriate condition and ensure that no infringement of Viso’s property rights occurs.

PRICES
Prices quoted in the e-shop are in Singapore Dollars (SGD). They are inclusive of all taxes and do not include handling and shipment costs which will be included in the total separately. Standard shipping costs is only applicable for delivery to local Singapore addresses. Additional handling and shipment fees apply for deliveries outside of Singapore. All orders are payable in Singapore Dollars (SGD) exclusively. Viso reserves the right to amend its prices at any time. When an order is submitted, the price in effect on the date the order is placed, shown on the order confirmation, is applicable to this online sale. The maximum order amount is 7,000 Singapore Dollars (SGD).

 

PAYMENT
Orders placed online are to paid via Paypal.

 

DELIVERY
No delivery will be made to P.O. Box addresses. Delivery costs will be charged in addition where applicable; such additional charges will be clearly displayed. For shipment outside of Singapore locations, Viso will contact the Purchaser for separate arrangement on applicable shipment / delivery charges and arrangements.

 

DELIVERY LEAD TIMES

Viso undertakes to deliver the goods ordered as quickly as possible. The average lead time for goods in stock is
three (3) to five (5) working days following full payment. These delivery lead times are indicative only and do not constitute and essential condition of sale and applies only to deliveries within Singapore. Longer lead time will apply for deliveries outside of Singapore. If at the time the order is placed, the goods are not in stock, Viso will inform the Purchaser at the earliest opportunity by email. As soon as the goods are available for delivery, the item(s) will be shipped to the Purchaser. Viso accepts no responsibility for delays.


RIGHT OF EXCHANGE
In the event that the Purchaser orders the wrong product, the Purchaser is entitled to a right of exchange within seven (7) days of the goods being received, subject to the following conditions: Any exchange must first be notified in writing to Viso. Only fully intact, unused goods in their original packaging and ready for sale may be exchanged. The new item will only be dispatched after Viso receives the original goods. Any exchange will be subjected to Viso’s final discretion. No exchange is allowed for sale items.


RETURNS AND CLAIMS

It is the Purchaser’s responsibility to check the goods immediately on delivery and to notify any written reserves and claims regarding defects, non-compliance or damage caused in transit. Such written reserves and claims (which must include the reason(s) cited) must be sent to Viso in writing at the earliest possible opportunity but no later than within three (3) days of delivery where the complaint will be followed up.

 

If there are any refunds to be processed, the amount paid will less any shipping / delivery costs and any current standard fees and costs involved in processing the order. The money will be returned to the Paypal account corresponding to the account used by the Purchaser to complete the transaction.  Any returns and claims will be subjected to Viso’s final discretion.

 

FORCE MAJEURE
Neither party is responsible for the failure to complete the contract for reasons that are beyond their reasonable control (force majeure), notably: strikes, acts of terrorism, wars, supplier, transport or production problems, fluctuations in exchange rates, acts of public authority, natural disasters. Both parties will be entitled to a reasonable additional period in which to complete the contract, however, if such circumstances continue for more than 60 days, the contract may be terminated by giving written notice by either party, without liability for compensation.


DATA PROTECTION
It is essential to obtain and store personal information that is collected within the scope of distance selling, as this information is needed to process and deliver orders, and to prepare invoices. Such personal information is strictly confidential. Failure to disclose requested personal information implies the automatic cancellation of the order. Viso undertakes to comply with legal provisions relating to data security and protection.


APPLICABLE LAW / JURISDICTION

The terms and conditions and all contractual and non-contractual obligations are subject to Singapore Law. All correspondences will be conducted in the English language.

 

Viso Pte Ltd          Dated: 25 July 2016



SECURITY
SSL is the abbreviation for "Secure Sockets Layer", the most widely used encryption process on the Web. Thanks to SSL encryption, all of the information exchanged between your browser (e.g. Internet Explorer, Netscape...) and our Internet site server is inaccessible to third parties. SSL guarantees the security of bank transactions on the Internet. SSL is identifiable by the user in the sense that no manipulation will be asked of you in order to navigate around a SSL secured Web site. You can also identify a SSL connection by the address line in your navigator bar starting with https://... instead of http://.... Furthermore, a closed padlock appears in the status bar of your browser. 

 
USE & CONFIDENTIALITY
The use of this site implies the acceptance of the following terms and conditions.

INTELLECTUAL PROPERTY
All trademarks and logos appearing on this site are the property of the company Divelit Holding SA (hereinafter “Divelit”), unless indicated otherwise. The Laurastar SA company (hereinafter “Laurastar”) is authorized by Divelit to use the trademarks and logos of which Divelit is the owner. No license or right of use is granted or assigned on any one of the trademarks or logos appearing on the site. Therefore, the said trademarks or logos may not be used without the prior written consent of Divelit. Divelit, which may or may not be represented by Laurastar, reserves the right to bring suit against any acts of counterfeiting of its intellectual property rights, including legal action under criminal law.

Copyright: The information contained on this Site or in any publication made available on or through this Site is the exclusive property of Laurastar or is licensed to Laurastar and is protected by copyright and other proprietary rights. Nothing contained in this site may be reproduced, distributed or edited in any manner without the prior written authorisation of Laurastar.

Trademarks: This Site contains trademarks which are owned and registered by Divelit to distinguish its products. Laurastar is authorized by Divelit to use the trademarks of which Divelit is the owner. No licence or right to use any of these trademarks is hereby granted or implied. No reproduction is permitted without specific written authorisation from Divelit and/or Laurastar.


EXCLUSION OF RESPONSIBILITY
Viso and / or Laurastar SA updates the information presented on its Internet pages as regularly as possible. However, some of the data presented may have changed. Viso and / or Laurastar SA cannot, therefore, guarantee the state of updating, accuracy and completeness of the information provided on the site. We therefore advise you to check the data presented on the site before making any use thereof. Moreover, Viso and / or Laurastar SA reserves the right to make, at any time and without prior notice, changes or additions to the Internet pages provided. We also recommend that you visit our site regularly. All the information accessible through this site is provided “as is”. Viso and / or Laurastar SA is not under obligation to fulfil an order if the price listed is incorrect even after the order has been acknowledged by us. Viso and / or Laurastar SA gives no guarantees, either explicit or implicit, and accepts no responsibility resulting from access to or use of this site, including any deterioration or virus infection of the computer equipment or any other property of the user. The users of this site accordingly declare that they are accessing this site at their own risk and peril. Sites external to laurastar.com.sg with a hypertext link to the present site are not under the control of the Viso and / or Laurastar SA, which therefore declines all responsibility as to their content. In no case do such links to other sites signify an approval or constitute a partnership arrangement between Viso and / or Laurastar SA and the said sites, as the latter are subject to their own conditions of use and policies for the protection of privacy. Users access these sites at their own risk and peril.


ACCESS TO THE SITE
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Viso and / or Laurastar SA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Viso and / or Laurastar SA reserves the right to modify, terminate, suspend or interrupt, at any time, for any reason and at its sole discretion, access to all or part of the site, including, in particular, the content, functions or availability hours without prior notice. For your remarks and suggestions on the site, please contact the webmaster by e-mail at contactus@viso.com.sg


DATA PROTECTION

Viso and / or Laurastar SA wishes to assure you that we are committed to ensure that your personal data is protected and not misused. Click here to view Viso’s data protection policy.

 

Personal login name and password:
When you register, you can choose your login name and password, giving you exclusive access to your customer data.

Editing your account at any time:
At any time you can access, change or erase your customer data such as your delivery address, telephone number and e-mail address.

 

Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do so you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can revoke your agreement to the future collection and storage of data at any time (with https://tools.google.com/dlpage/gaoptout?hl=en). In view of the discussion concerning the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension “anonymizeIp()” so that IP addresses are only processed further in abbreviated form to prevent them being directly linked to a particular individual.” The use of these Internet pages implies the acceptance by the user of the present provisions.


WEB COOKIES
In certain cases, we use web cookies. A web cookie is a little file sent by the Web server to your Internet navigator and recorded in your computer. We can thus recognize you when you next visit us. Web cookies and similar techniques are also required for certain processes, services and transactions, for example when you use the virtual basket in an on-line shop. You can set your navigator so that a warning message is displayed on the screen before web cookies are recorded, or you can even choose to reject web cookies. You can also forego the benefits of personal web cookies. In this case, you cannot use certain services. We recommend that you to accept web cookies so that we can structure our site for your use in the most convenient way. Otherwise, Laurastar cannot guarantee your access to all the services offered on the site.


ACCEPTANCE OF THE CONDITIONS OF USE AND CONFIDENTIALITY POLICY
By using this Internet site or any other Internet site belonging to Laurastar, you confirm your acceptance of these Conditions of Use and our Confidentiality Policy, and you accept the terms and conditions displayed on the site. If that is not so, please refrain from using this Internet site or please provide all your personal information.
 
 
GENERAL SERVICES CONDITIONS (GSC) IN SINGAPORE

LAURASTAR WARRANTY
If a Laurastar appliance sold by Viso proves defective, Viso accepts responsibility for the repair of these defects, in accordance with the terms of cover specified in the Laurastar Product Warranty Booklet.


IMMEDIATE NOTIFICATION OF DEFECTS

If the Purchaser discovers a defect in the appliance, he/she must advise Viso immediately. If the Purchaser fails to do so, he/she will lose the right to claim granted by the present Product Warranty.


REPAIRS

Laurastar appliances are warranted against defective material and manufacturing defects for a period of 24 months from the date of purchase.

24 months product warranty only applies to appliances purchased directly from Viso or its authorised agents/affiliates.

For repairs no longer covered by a product warranty, Viso offers a repair service with charges applied.

 

SERVICE / REPAIR WARRANTY
Viso offers 90 days service / repair warranty, providing that the service/repair is carried out at Viso’s authorised Customer Service Centre. Viso does not offer a warranty for services / repairs that are not carried out by Viso’s Customer Service Centre.


AVAILABILITY OF SPARE PARTS
As Laurastar provides a manufacturer’s warranty on its appliances, only spare parts, components and accessories that do not require the disassembly of the appliance are available for purchase. If it proves necessary to disassemble the appliance, a repair request must be made to the Viso’s Customer Service Centre.


REPAIR REQUEST PROCEDURE
For any repair request, please email us laurastarsupport.com.sg or contact Viso Customer Service Hotline at +65 6850 5092.


SERVICE / REPAIR SCHEDULE
Viso guarantees a lead time of no more than 20 calendar days between the date the appliance is received (for service/repair) at Viso Customer Service Centre and the date the appliance is serviced/repaired. In the event that this maximum lead time is exceeded due to delays in whatsoever reason, Viso will provide customer with an estimated schedule. Viso is not responsible for the time taken for goods to be transported between its clients/partners and its Customer Service Centre (postal delays, delays due to problems with other transport companies, etc.).


VALIDITY
Any previous agreement relating to points addressed in these GSC, irrespective of its format, will lapse on the date these GSC come into effect. Any amendment must be made in writing. Viso reserves the right to amend these GSC without prior notice and at any time in order to update them in line with requirements. Only the GSC valid on the date a case is notified are applicable. 

JURISDICTION AND APPLICABLE LAW
In the event of a dispute, the place of jurisdiction shall be governed and construed in accordance with Singapore Law. All parties hereby submit to non-exclusive jurisdiction of the Singapore Courts. All dealings, correspondence and contacts shall be made or conducted in English.

 

Viso Pte Ltd          Dated: 25 July 2016